DEL~~

elvispat

DEL~~~DEL~~~DEL~~~

elvispat

龜2相片 殼長4.1CM, HKD 750

Responsibilities:
•        Handle customer inquiries and service requests in a good manner through email and phone calls, in both Ocean and Air operations
•        Produce accurate reports and follow up shipment bookings with overseas offices and all customers/stakeholders in an efficient and effective way
•        Confirm information for order processing. E.g. selling rate, shipping company preference, shipping schedule, payment terms, shipment ready date and consolidation, etc.
•        Provide general administrative support and update information on systems/files. E.g. shipment details, working manual, account management list and vendor list, etc. upon receipt of updated information
•        Handle and resolve customer complaints
•        Provide back-up support to teammates
•        Assist to provide on-the-job training to new comers, if required